Refund Policy

1. Eligibility for Refunds
1.1 Refunds are only available for eligible items purchased directly from Sang Music Company through our website or authorized sales channels.
1.2 To be eligible for a refund, the item must be unused, in its original condition, and returned in its original packaging.
1.3 Custom orders, digital downloads, and gift cards are non-refundable unless the item is defective or damaged.
2. Refund Process
2.1 To request a refund, please contact us at info@sangmusic.com with your order number and a description of the issue.
2.2 Approved refunds will be processed within 5–7 business days after we receive and inspect the returned item.
2.3 Refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.
3. Returns
3.1 Returns must be initiated within 30 days of purchase.
3.2 Customers are responsible for return shipping costs unless the item is defective, damaged, or we made an error in fulfilling your order.
3.3 Please ensure returned items are securely packaged to prevent damage during transit.
4. Exchanges
4.1 We offer exchanges for defective or damaged items. If you need to exchange an item, please contact us at info@sangmusic.com to arrange a replacement.
4.2 Exchanges are subject to product availability.
5. Non-Refundable Items
The following items are non-refundable:

1. Digital downloads and software.

2. Custom or personalized products.

3. Gift cards.

6. Defective or Damaged Items
6.1 If you receive a defective or damaged item, please notify us within 7 days of receipt by emailing info@sangmusic.com with your order details and photos of the damage.
6.2 We will provide a replacement or refund as appropriate, at no additional cost to you.
7. Contact Us
If you have any questions or concerns about our refund policy, please contact us:
Email: info@sangmusic.com
Phone: 954-295-8512
By purchasing from Sang Music Company, you agree to this Refund Policy. Thank you for choosing us, and we look forward to serving you!